Resolving your Complaint.
We’d like to help resolve your issue.
We provide mortgages through RFA Bank of Canada & RFA Mortgage Corporation.
It’s important to know who your mortgage is with before you continue.
Don’t know who your mortgage is with? Please call 647.259.7873 or 1.877.416.7873 to confirm.
RFA Bank of Canada's Complaints Process.
RFA BANK OF CANADA HAS DEVELOPED A COMPLAINT PROCESS TO HELP US QUICKLY AND EFFECTIVELY ADDRESS ANY CONCERNS YOU MAY HAVE.
For RFA Mortgage Corporation related complaints, please select the RFA Mortgage Corporation tab above.
POTENTIAL OUTCOMES:
Resolved: RFA can deal with a complaint by resolving it to your satisfaction; or
Closed: RFA can deal with a complaint by closing it if we are unable to resolve the complaint to your satisfaction.
Please follow the steps below to make a complaint.
To download our complete Complaint Handling Guide, please click the button.
